Cancellation & Refund Policy

At SOW, we understand that plans can change. This Cancellation Policy outlines the rules and fees associated with canceling or rescheduling your scheduled services. Our goal is to maintain a fair balance between providing flexibility for our customers and respecting the time and livelihood of our service partners in @location@.

1. How to Cancel or Reschedule

You can cancel or reschedule an upcoming service request directly through your Customer Dashboard under the "Bookings" tab, or by contacting our support team via the Support Tickets section.

2. Cancellation Fee Structure

Fees are calculated based on how much advance notice is given before the scheduled job time:

Notice Provided	Cancellation Fee	Refund Amount
More than 24 hours before the job	No Fee	100% Refund to original payment method / wallet
Between 4 and 24 hours before the job	20% of the total booking value	80% Refund
Less than 4 hours before the job	50% of the total booking value	50% Refund
After the Partner arrives at your location	100% of the base service charge	No Refund

3. Rescheduling Policy

Rescheduling > 4 hours notice: Free of charge.
Rescheduling < 4 hours notice: May incur a nominal convenience fee to compensate the assigned Partner for their blocked schedule.

4. Cancellations by SOW or our Partners

On rare occasions, a service might be canceled from our end due to unforeseen circumstances (e.g., severe weather in @location@, partner emergencies, or technical issues).

In such cases, you will be notified immediately.
You will receive a 100% full refund or the option to reschedule at no additional cost.

5. Refund Processing Timeline

Once a refund is approved, it will be credited back to your original payment method or your Promotional Wallet within 5-7 business days, depending on your bank's processing times.